Returns

Customers may request a return within the period specified by the store management, provided that:

  • The product is in its original condition.
  • The product has not been used or opened in a way that affects its condition.
  • Proof of purchase is provided.

Exchanges

Products may be exchanged in the following cases:

  • The product arrives damaged.
  • The customer receives a different product than the one ordered.
  • The product has a manufacturing defect.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products that have been used after delivery.
  • Products damaged due to improper use.
  • Custom-made or personalized products prepared specifically upon the customer’s request.

Request Processing

Once your return or exchange request has been reviewed, our team will contact you to arrange the appropriate next steps in accordance with our store’s Return & Exchange Policy.